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Welcome to the Ziff Davis Enterprise Web Buyer's Guide, a comprehensive directory of over 30,000 IT products and solutions. The Web Buyer's Guide includes complete product listings, plus reviews, user ratings, research and other key decision-making tools, all designed to help you make smarter technology buying decisions.


Requested Product:

eCare

 from Netopia

Description:
By leveraging the Internet as an effective channel of communication, companies around the world are using Netopia's eCare to dramatically improve customer satisfaction, while reducing service cost. With fast remote desktop control, dynamic chat, Web page push, and file transfer capabilities, eCare enables help desk and call center representatives to interact with customers, resulting in faster call handling and improved customer service.

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