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Welcome to the Ziff Davis Enterprise Web Buyer's Guide, a comprehensive directory of over 30,000 IT products and solutions. The Web Buyer's Guide includes complete product listings, plus reviews, user ratings, research and other key decision-making tools, all designed to help you make smarter technology buying decisions.


Requested Product:

EB Suite Customer Support Help Desk

 from EB Suite

Description:
The Customer Support module include the following features: Contact Management, KnowledgeBase, Customer Self-Service Portal, Case Tracking, Case Assignment, Support Team Control, Interaction History, email notification of cases, Notes and Attachments

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